Proposed $16 million dollar settlement in Ticketmaster class action suit pending approval

Categories: Music News

In 2009, a class action lawsuit was filed against Ticketmaster by ticket buyers who were automatically redirected by Ticketmaster to, a reseller charging prices above face value. Between 2008 and 2009, ticket buyers across the country purchasing tickets for shows by acts like Bruce Springsteen, Miley Cyrus and Radiohead, among others, were redirected without notification. A proposed settlement of as much as $16,500,00 is pending approval in California District Court.

In February 2009, Ellen Diamond filed a class action complaint against Ticketmaster in California District Court, and her suit was followed by ten additional suits, all making similar claims and all of which were consolidated into one action, with approximately 165,000 subsequent members of the class.

Once the proposed settlement has been approved, the members of the class, which includes a number of Coloradans, will receive information about how to redeem the settlement, which, as proposed, is either $10 (thus the up to $16,500,000 figure) or a rebate on any future purchases made through equaling 18.5 percent of the total transaction. The settlement still requires final approval by a judge. Another provision of the proposed settlement involves Ticketmaster offering disclosure on an interstitial page when users are directed there from Ticketmaster. The proposed disclosure:

"You are leaving the website and linking with, a ticket resale marketplace. Tickets on our affiliate site, are at "market value" and often exceed the face value of the ticket. For more information about TicketNow, visit the FAQ page on"

We spoke with a few people who either missed out or paid extra for Springsteen tickets when he was in town in 2009. One ticket buyer remembers the price being about $70 more, and he was logging in at 10 a.m., right after tickets went on sale. Another tells us that he thought the site had been hacked and decided not to purchase tickets online and instead rushed to a retail outlet.

Follow Backbeat on Twitter: @westword_music

Sponsor Content

My Voice Nation Help

By the way, what ticketmaster does is completely wrong...i think it is interesting how they never have the seats you want available online, but if you call and talk to someone they can find it on their computer?? Also, they will promise you one thing when you purchase your tickets (like a VIP pass with extras) and when you show up at the venue you find out that the details are different and you don't get those seats?? Or you had to purchase something else instead?? Ticketmaster is monopoly that is buying off politicians and the music industry! Wake-up people and demand your money and rights back! If you stop buying tickets, the industry will listen cause they'll stop making money! Hit them where it hurts their overflowing pockets!


@facebook-1440856150:disqus , no 'face value' is not the same as 'market value'. 'face value' is set on a product when it originally enters the market place, and 'market value' is determined by supply and demand. Take for instance a car, originally it may enter the market place in the 20's for hundreds of dollars 'face value'.  However, due to present day conditions rarity and collector's demand it may have 'market value' in the hundreds of thousands of dollars. Hope this scenario clarifies the matter.

Wade Sears
Wade Sears

isn't the face value of the ticket the 'market value' as structured by the artist?

Now Trending

Denver Concert Tickets

From the Vault