Yelp fight! 8 Rivers Cafe owner takes on the filter system

Categories: The Dish

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Suspicious that Yelp was filtering reviews of 8 Rivers Cafe just because she and her husband, Scott Durrah, didn't advertise, Wanda James took her grievances to the Yelp discussion board. That's where she started a thread called "Yelp is fake and is destroying businesses that don't advertise with them."

In her first post, she noted that out of 72 reviews of 8 Rivers, 33 had been filtered and, therefore, not considered in the star rating of the restaurant. "So, since I told Yelp that I would not advertise with them, more and more of my reviews have been filtered," her post continued. "If this is how Yelp does business they should be out of business."

Since most of the people on Yelp discussion boards are, well, probably fans of Yelp, James's remarks started a predictable shitstorm of commentary, with the real people who write real reviews adamantly defending the way the website works.

"Let me make this clear: I have no issue with the reviews, good, bad or indifferent," James says, when I ask her about the Yelp fight. "My biggest issue is that Yelp has reached so many people and it's deciding what to display about a business."

When she called Yelp about the filtered reviews, she says she was told the company has an algorithm for filtering out fake reviewers, part of which is based on removing reviews that come from writers who have only written one or two comments.

"I don't understand that part of the algorithm," James continues. "Most people don't go home and write 200 reviews. They'll review a place that they like or hate, and that's it. But that doesn't make them fake." She argues that consumers should be able to see all reviews and then decide for themselves what they believe.

But when she took that sentiment to the message boards, she unlocked the fury of the Yelp elite. Most commenters took it upon themselves to explain the filtering system, simultaneously berating the wayward restaurateur for bitching about the algorithm that caught 45 percent of the reviews of her restaurant (some of which, by the way, are one- and two-star write-ups). And, of course, 8 Rivers and James herself came under attack.

"You have a 3 star rating overall on Yelp," writes David "finer diner" T. "That means an average of an A-OK rating. In my experience that's generous."

"You must be very insecure about your business...and have a lot of time on your hands if you are here screaming in the talk threads," writes Jodi A. "I think if I owned a business...I would be too busy working to make my customers happy to bother with yelp!"

Heather S., another business owner, offers this: "Please go play on Open Table and stop with the conspiracy theories."

And Eric "Shovely Joe" M. reminds James that her remarks will likely discourage Yelp zealots from trying her place at all: "I think that it's kind of dumb for any business owner to insult potential customers, regardless if they're 'yelp elites' or not. Regardless if 'your friends' use Yelp or not, a lot of other folks do, so why would you intentionally antagonize users?"

Not surprisingly, James, a political strategist and vet as well as a restaurateur, fired back -- and she made at least one direct hit on the army of elites who are ready to burn her at the stake for speaking against the system: "So. Yelp can review me, but I can't discuss Yelp?"

For more useful insights into her restaurant, James says she's been relying more on OpenTable than Yelp, because comments posted there come from diners she knows have actually been to 8 Rivers.

James has been battling Yelp for about a year, and she says her profile has been removed from Yelp several times after she's complained about the company on the message boards. She's been researching the ongoing class-action lawsuits against Yelp and is talking to her attorneys to determine her next course of action. "I'm not suing for damages," she notes. "But Yelp is way too big for this to be right."

Wonder if the filter system will catch the one-star "owner hates Yelp" reviews that are bound to come as a result of the spat.

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Location Info

8 Rivers Cafe - CLOSED

1550 Blake St., Denver, CO

Category: Restaurant

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43 comments
jamesmb123
jamesmb123

They are Extorting Business and someone needs to stop them.


joshuawark
joshuawark

Their review filter is definitely crap. I noticed my favorite place to eat breakfast had 20 reviews and then 30 filtered. That seemed a little strange to me. I posted my review then sure enough it was filtered.

I'm not sure it's a conspiracy but it's definitely a piece of garbage and does not work right. It is sort of suspicious how it's only certain places that get so many filtered and they're always the positive reviews.

ninoos
ninoos

If you do not pay yelp then they will start filtering most of the good reviews. This is a mafia organiztion.

Alan Jones
Alan Jones

The review filter is complete horse sh*t.  We all know that ony the elite Yelpers and employees support it becuase they have to, even they are sick and tired of defending it... On twitter, almost every single tweet from Yelp is to defend it to someone that is pissed off. 

We can get this changed.  Please follow us at http://www.twitter.com/fightye...

The filter is hurting business and making Yelpers mad.  If you look at the reviews about Yelp on Yelp... back in 2004 they were positive, now every single non elite review is 1 star (the lowest you can give).  Yelp's business model is idiotic. 

AlohaMaidsOC
AlohaMaidsOC

I own a house cleaning company, and we work very hard for those reviews. Actually, I have decided to put together a petition. We are trying to get the opinions of 10,000 small business owners with their electronic signatures, so that we can send them to Yelp. Here is your chance to get involved, click on the link http://aloha-ca.com/yelppetiti... and leave your opinion, then click on submit. Let's tell Yelp that we want our testimonials back!

Web Filter
Web Filter

Internet filtering is the best way to prevent unwanted content and data and make internet access secure and safe. So what?....

Betrayed
Betrayed

The initial reaction of individuals who've learned their reviews were filtered is to never attempt to post a review again on Yelp out of fear of discovering they have again wasted their valuable time. As a research PhD with a statistics background, I can tell you this will introduce a bias of its own into the review library. Yelp will ultimately acquire the reputation of the place you DON'T want to go because the review library will be severely truncated and not contain anything original.

I'm a writer. So when I am moved to compose anything, I put a lot of thought into it. I could also be long-winded and take 500 words to convey a sentiment others sum up more tersely in 50 -- but I love ideas and I love words. I also pride myself on making the effort to offer viewers something they have not read before -- a fresh and original angle to stimulate thinking. So when my 500 word review ended up in Yelp's filter, I was deeply disturbed. Algorithms make mistakes all the time; in fact, mistakes are an inherent by-product of algorithms. They are actuarial in nature, which is to say they take a probabalistic approach to filtering out reviews based on the appearance of a word you would expect to find in an undesirable review (i.e., malicious / shill) but which any Yelp executive knows also appears in reviews that are not written by malicious defamers or shills. Yelp knows good reviews are caught in its wide net so what is deeply disturbing is that it does not seem to care about your time, effort, and opinion nor does it care the quality of its collection is being compromised. It just plays a numbers game and figures it will all wash out over a number of reviews. With so many reviews, you can rest assured some will be good -- some bad -- and who cares whether the star count is accurate as long as Yelp managed to trick the community into thinking it is credible and scientific.

What this means is that you and I as individual reviewers are just livestock to Yelp. It is not about building a good library of reviews nor is it about the individual reviewer nor about the product / service under review. It's all just to prop up Yelp. I know this as a statistician who has worked in business. Believe me -- Yelp knows what it's doing. No one in their executive offices could be so stupid as to have never learned the lessons we have all learned over the years about trusting everything to technology or to a set of rules. These lessons are embodied in decades of film-making and centuries of literature -- not to mention real world history. And yet Yelp is greedily -- again, not stupidly -- turning out a technological device that blindly and indiscriminantly applies a set of rules to your thoughts and feelings and rejects them without regard to their intrinsic worth. Yelp aspires to become the Google of Reviews by wrapping itself in the symbols of technology and professionalism. Ironically it is creating the most untrustworthy of review sites.

Even if Yelp could demonstrate that it's algorithm ensured that not one malicious review or shill review had made it into the gated review community, this would come at too steep a price. I suspect that for every one disingenuous source (not that there is anything wrong with someone who has been wronged by a product or service writing out of malice) there are 10-20-maybe-50 reviews with integrity that caught in the net. That's too steep a price to pay.

Lastly, Yelp is an insult to every consumer. Yelp thinks you as a consumer are too stupid to make these kind of discriminations for yourself and that you need Yelp, with the help of sophisticated technology -- to tell you what is suspicious.

James Snyder
James Snyder

But that 8 rivers does suck and the owners treat their employees like crap. Not surprising their staff turnover rate super high. Very surprised they ever get any repeat customers.

LetsBeReal
LetsBeReal

I also do not like Yelp or Urbanspoon. Anyone with a vendetta can post a negative comment. As a business owner, I interact with every customer personally. The negative reviewers are those that did not tell me something was wrong when they left my business. They take to the internet to write their version, often exaggerated and sometimes complete fabrication. I did not ask for or agree to have my businesses listed on Yelp or Urbanspoon where I have no control over what is posted. I contact Yelp and Urbanspoon about negative reviews and they refuse to remove them based on their terms of agreement. Well, I did not list my businesses on either site so I never agreed to their terms of agreement. Both sites remove positive reviews randomly and without merit but leave negative reviews. Their algorithm for filtering reviews leaves business owners in a negative situation. I have been researching defamation cases and trying to leverage a case against Yelp and Urbanspoon. I don't care about a monetary reward; I just want to have the choice to have my business listed and for these sites to do a better and fair job with their filtering system. Someone can post 1 negative review and it stays online forever but my regular customers post a positive review, sometimes their only post, and these reviews are removed.  Urbanspoon recently removed 6 positive, legitimate reviews by my regular customers but left a negative review by someone who visited my business one time. That reviewer only has one review.  Something has to be done about these sites and give business owners control of their online business listings. I spend considerable money advertising each month only to have it thrown away after people see a low rating caused by bitter reviewers on these websites.  I would like to join a class action lawsuit.  I am in the process of writing the attorney generals in the states where Yelp and Urbanspoon are located. I'm looking for other venues to report these scam artists.

Richardh Polsky
Richardh Polsky

 yes I agree with you totally, I refused to advertise with the Yelp in approximately December 2009 after one of their agents telephoned me,  and since then they have filtered ]nearly all the positive reviews and only leave the negative ones.  One negative review even was entirely bogus, and I believe the reviewer, who was established “yelper “  fabricated matters about the services he received in order to post defamatory comments about my business and myself as an individual business owner. Unfortunately there is little you can do about this,  I checked with several attorneys, and yelp seems to turn a deaf ear to complaints. If anyone would like to further share my experiences with this internet racket that yelp maintains, please contact me at richardhpolsky@mac.com

Otto44
Otto44

It is no secret that the system on Yelp is rigged. If you believe that the vanishing reviews are the result of an algorithm, then you should cut me a personal check for a million dollars; just make it out to The Human Fund. And please trust me with it. No need for you to ask too many questions. Run along now!

SunnyDeigo
SunnyDeigo

I agree that yelp is a horrible company. They are sinister and try to manipulate reviews to coerce people to pay to be a “yelp sponsor.” They are not content with the money they make off ads and want to also get revenue from businesses who they have given a free web page.Yelp should let businesses opt out then. Yelp seems to only permit reviews written by the “Yelp Elite Squad” to appear. The Yelp Elite Squad is not representative of the general public. It is a small group of people that yelp has attracted, through viral networking, to write reviews in exchange for phony “Elite” recognition and some free Yelp swag and free food and drinks occasionally. It is a small circle that is very “groupthink” that yelp manipulates to prop up or take down businesses.Yelp is planning an IPO soon. People, or actually businesses, need to get active and vocal. Do not let this extortion monster get any more powerful. Start complaining to government officials, regulatory agencies, news media and elsewhere so that the hypocrisy of yelp is exposed once and for all.

Aceranchero
Aceranchero

Bought an iPhone a couple weeks ago. Transferred apps from my iPod Touch. Except for Yelp.

Leo
Leo

I would love to join a class action lawsuit against Yelp. They filter out positive reviews for my restaurant. Their explanation just doesn't fly. Negative reviews by individuals with just 1 or 2 other posts are on my business page. Positive reviews by people with several reviews are filtered. One of my regular customers has 13 reviews for various restaurants but his positive review is filtered from my business page. Reviewers filtered are on my page are not filtered on other business pages. Their process does not make sense. What it does is filter out my 4 and 5 star ratings and brings my overall rating down. This is unfair and is bad business practice. I've discouraged ALL my customers from using Yelp and have removed the link to Yelp from my website. They are a fake crock!

AhJennyC
AhJennyC

I enjoy using Yelp. I've had business owners contact me for a 3-star review, inviting me to come back and try them again after making changes. I've read the reviews for the 8 Rivers Cafe, and it seems like dishes are coming out too salty. What has James done to address these complaints? It seems to me that she can take all the energy she's using to complain to Yelp and Westword to try to improve her food, which will ultimately help her restaurant. And inviting those who complained about the salt to come back and try it again. As for 'censorship' through their filters? I personally look at all reviews, filtered or not. And I tend to look at the negative ones first to see why the author gave a place one or two stars. Now that 8 Rivers is on my radar for such pettiness, it will definitely be a place to avoid.

Mandy
Mandy

"Army of elites ready to burn her at the stake" So dramatic!

Damn Westword you really enjoy hating on Yelp. Are you really that hard up for material?

I love ads
I love ads

SCREW YELP..ADVERTISE IN WESTWORD!

Carly
Carly

She took it to the Yelp talk thread, what do you expect? Call me crazy, but the people responding to her thread are obviously Yelp users and will defend what makes the site useful (compared to citysearch, etc) in the first place.

She asked why it was happening and most responders provided her with their theories, aside from the few you chose to point out. Not exactly a "big spat", just internet message board business as usual, Move on.

Barffly2
Barffly2

Awesome! Fight the fight. The karma of all this (for me) is...I just received a phone call at my business from Yelp telling me a variety of things. My page on Yelp (not created by me) is unclaimed and my competition is advertising on it. Sounded very sketchy. I should claim my page, add pics, respond to reviews, etc. Just trying to sucker me in. Sounded like the same sham Tom Martino runs, and it is a total sham he runs! Then I read this article. Classic! Thanks for the heads up and screw people like Yelp.

davebarnes
davebarnes

The Yelp system is designed to encourage people to write a lot and to filter out those who write 1 review.There are many 101s: One star, zero friends and one review. Usually written by someone who was incensed about service. OK, they had a bad experience, but how can I evaluate their judgement if they only write one review?Therre are many 501s: Five stars, zero friends and one review. Many times these are written by employees or friends of employees to "help" the business. They are also known as "fakey fakersons". These reviews should be filterd out.

Now, let's look at the data for 8 Rivers and its filtered reviews:

Jenny H 504 Nov2008 and has not written a review in 2.5 yearsKayla J 501 Jan2009N H     503 Feb2009 and was a 501 for 2 years after writing this reviewBruce O 401 May2009Paul P  504 May2009 and has not written a review in 2 yearsAC D    501 Jun2009Susan D 501 Jun2009Bruce A 402 Jun2009Flip F  202 Jul2009Jaime G 501 Aug2009Dan Z   401 Sep2009Eric C  511 Sep2009Sarah S 501 Sep2009David W 501 Sep2009AshleyI 501 Sep2009KendraB 102 Sep2009David H 501 Sep2009AndreaG 504 Sep2009 and has not written a review in 2 yearsFranc F 512 Oct2009Heidi M 502 Oct2009Britany 512 Oct2009 and she writes 1 review a yearStevenB 502 Oct2009AlainaA 402 Jan2010 and has not written a review in 1.4 yearsLily B  53x Mar2010 (with 16 reviews, not sure why this was filtered)NathanI 42x May2010 (with 18 reviews, not sure why this was filtered)EC P    401 Jun2010Allison 40x Nov2010 (with 13 reviews, not sure why this was filterd)Molly R 201 Dec2010Eliz S  415 Jan2011SophiaL 41x Jan2011 (with 16 reviews, not sure why this was filterd)Jay C   50x Feb2011 (with 22 reviews, not sure why this was filterd)Sara P  101 Feb2011L G     101 Apr2011

So, 33 filtered reviews and maybe 5 should not have been filtered out.

Catwomaninstl
Catwomaninstl

Yelp Elite is for people who like the smell of their own farts! Yelp is the Facebook of the pretentious dining crowd. I am a reformed Yelper. I refused to request "Elite" status when I used it because it was abundantly clear to me how cliquish & hateful those Elites were/are. I think businesses need to ban together & fight the shit out of Yelp. Yelp destroys independent businesses and for what? Because some pampered cow didn't feel quite special enough or catered to she gets to defame your life's work and your employees. Here is an actual quote taken from a particularly awful Elite in "my" town: "This restaurant can fuck itself sideways." Now, not only was that comment and the corresponding one star review allowed to remain on Yelp but the site prohibits that business owner from responding and saying "we had to threaten to call the cops on this crazy woman so fuck her sideways" but when the business owner tried to respond her and all her elite yelp pals got the owner's comment flagged & removed. How can Yelp allow such blatant one-sided defamation of businesses and call itself legitimate? Yelp is all wrong IN PRINCIPLE and you owners should so fight back. Seriously. Show me where to sign and I'm with you all the way!

Alan Jones
Alan Jones

Good for you for doing this!! Please email us at yelpreviewfilter@gmail.com

James Snyder
James Snyder

And now 8 Rivers is closing. No surprise there! Horrible people are Scott and Wanda.

Fawnphoto
Fawnphoto

sign me up for a class action too. As a photographer, I see competitors with 25 and 30 positive reviews.....Im not buying it. I believe they are paying the extortion fee of $300 to Yelt that I rejected. It is frustrating. The only single bad review I have is from a fictitious named person who came to one of my free promotional events. She said I was charging too much. When I pointed the contradiction out, Yelp said this is a valid review. I too must mention I am using a fictitious name. IM afraid Yelp will retaliate.

Dave
Dave

I am also a restuarant business owner and I have concerns about Yelp. Many of the same concerns as 8 Rivers. Yelp has actually emailed me and told me to offer people free meals so they come back. How do we know if a review is real or just people looking for free food? That seems to be a common occurance, especially for people that are writing 100s of reviews. I have real doubts that anyone can go to that many places and write reviews that are meaningful. It seems that if you sit at home and write reviews all day, when do you have time to actually go somewhere and review it?

I have to agree with 8 Rivers on this and them credit for standing up to YELP, we are just not sure if this is going to work well for them or not.

By threatening never to go to a restauarant, you are proving her point. If you have decided not to try a place because they take on Yelp, then that concerns me about the type of people that are Yelping. And if have you decided to not go to because of the reviews, then they have a really good point as to what Yelp is doing to businesses that don't play ball with them. 8 rivers has good reviews, they are just filtered.

As an industry person, I wholeheartedly, support them.

MrT
MrT

What a load of crap. i saw the yelp thread, and I'm just a seldom yelp user. I've had several of my own reviews filtered....it happens. It's a computer program that runs the review through a set of filters, and if it doesn't pass for whatever reason, then it doesn't pass. It's not a real person who does this. We move on. Advertising on yelp will not make more reviews come through. James has made a big stink about a big nothing. It's not a conspiracy, it's just a less than perfect system designed by humans.

Wanda James
Wanda James

So by your admission Yelp is filtering reviews they shouldn't. And the ones you agree shouldn't be filtered are ALL 4 and 5 Stars.

With ONLY 39 unfiltered reviews in 5 years, i would say those five reviews would change the star rating of my restaurant. They began filtering more when i complained and refused to advertise. Go Figure.

If someone doesn't write reviews every month they are not worth hearing from? So, there are 6 of those. People who have numerous reviews just not lately, so they get filtered? So, now we are at 11 reviews that are 4 or 5 stars all filtered, that you even say shouldn't be. You don't think that stinks of something?

On the other side of your logic, the reviews that are NOT filtered that should be:

Greg C 102 hasn't reviewed since 2009 his review is NOT filteredScot S. 102 reviewed us on 2/11/2011 and one other in 2009 Review NOT filteredTerri S. 106 Reviewed 3 business in 2008, 1 in 2009 us in 2011 Review NOT filtered

I could go on, by does YELP let the 1 and 2 stars stay and filter the 4 and 5 stars?

And who is Yelp to decide what is fake? Also, why is fake if a regular at my bar writes a review? Isn't a review by a regular better than a person who comes in once? Every restaurant has a bad night or bad table.

I am determined to show the world ALL of our reviews. All of the good and ALL of the bad. I will not be beaten into advertising so the world can see my reviews.

Wanda James

bolbinder
bolbinder

I could not agree more! In my city, the Yelp Elite are so frigin arrogant, they had a recent discussion in the talk page telling the Elite buddys to FUC each other's reviews. FUC mean: F is 'Funny', U is Useful, C is Cool and these FUC's are at the bottom of every review. Now this is the dirty little secret of Yelp: the more FUC's a review obtains that means more credibilty for the reviewer in the Yelp community and more chances that they get to a Review of the Day!

This conversation in the talk section using the acronym FUC involved the verbage, I just FUC'd you, and then another Yelp Eliter would respond, well, I just FUC'd you over multiple times slow and hard. This conversation is just disgusting and involved the Yelp Community Manager Jennie M. (Edmonton, Alberta Canada) talking this talk of getting FUC'd.

The corpporate offices allowing their paid community manager to spread this type og sentiment is disgusting and does nothing for Yelp, moreover, it goes to show just how devious and falsely based Yelp is - so when you read those reviews, there are so many layers of deception - buyer beware.

AhJennyC
AhJennyC

I stated I would not be going to her restaurant due to her pettiness, not because of the reviews on Yelp. Insulting past and future customers is a terrible way to get people to visit your business. Regarding the complaint on censorship of the reviews, the filtered ones still show up; you just have to click on them to see them. The ones which violate Yelps TOS are removed. In the case of the algorithm and what is filtered and what is not, the site says that their filter isn't perfect and "there's always room for improvement" and the filtering system is computer operated, so some real reviews get filtered and some fake ones stay on the main page. 8 Rivers has had both good and bad reviews filtered. As for people with 100's of reviews under their belt, I don't know about you, but I eat out often, hence my ability to review a lot of places. Also, there are people who have been reviewing places on Yelp for 3+ years. I think that that's enough time for them to visit places and write meaningful reviews. I personally review other places besides dining establishments.

I've tried many new places out of my comfort zone because of their positive reviews on Yelp. It works both ways. If a restaurant offered me a free meal to try them again, I probably would not accept. I don't want to deal with confrontation and telling a restaurant I was there for a free meal because of a negative Yelp review would probably not go over well. That's just me, though.

My question still stands: is she (and any other business owners who have received negative Yelp reviews) taking into consideration what the negative reviews are about? Multiple negative reviews about the saltiness of food would be more important (especially to someone with a heart issue) than positive reviews on how good the food/drinks are. I would imagine that if I had a business, the negative reviews would help me make my business better, and I would extend a request to have a negative reviewer try my place again (without an offer for free product) and let them come back at their discretion. As I mentioned above, I have visited many places solely because of their positive reviews on Yelp, so it's not all about the negativity when using Yelp.

Wanda
Wanda

I would call it censorship. Something much more than human inperfection.

Richard h polsky
Richard h polsky

 no the suit wasn't technically dismissed against yelp, just the judge's ruling forces the law firm to rearrange things so that they continue with the complaint against yelp. This is the information I received from the lead attorney on the case located in San Francisco, after I contacted him inquiring about whether I could become part of the class-action suit against this disreputable company located in San Francisco. The so called filter is a joke, it is nothing that can be done with any scientific precision, and any review any individual gives on the yelp page is inherently subjective by nature, and therefore  can be seriously questioned.   Yelp maintains that its criteria calls for only objective reviews, but this is currently impossible to do by anyone, and therefore the entire system should not be allowed because it is inherently misleading.

Me
Me

Actually, it was not dismissed. They gave the plaintiffs one month to file more infomation. The lawsuit is alive and well and has now grow to include more businesses all over the country. Sorry Yelpers.

bolbinder
bolbinder

I could not agree more! In my city, the Yelp Elite are so frigin arrogant, they had a recent discussion in the talk page telling their Elite buddys to FUC each other's reviews. FUC mean: F is 'Funny', U is Useful, C is Cool and these FUC's are at the bottom of every review.

Now this is the dirty little secret of Yelp: the more FUC's a review obtains that means more credibilty for the reviewer in the Yelp community and more chances that they get to a Review of the Day! And Yelp Elite love this coveted Review of the day piece, it is like another badge of honour they wear on their shoulders at their Elite parties.

This conversation in the talk section using the acronym FUC involved the verbage, I just FUC'd you, and then another Yelp Eliter would respond, well, I just FUC'd you over multiple times slow and hard.

This conversation is just disgusting and involved the Yelp Community Manager Jennie M. and this is a paid employee of Yelp (Edmonton, Alberta Canada) talking this talk of getting FUC'd. The Yelp Elite contributors to this FUC segment went on for 48 FUC hits to the conversation and in this local community page in Edmonton Alberta, you rarely see people contributing more than 5 - 8 times in a talk discussion.

As well, there were probably 10 -15 accounts that were shut down during this particular conversation involving who got FUC'd.

The corporate offices allowing their paid community manager to spread this type of sentiment is disgusting and does nothing for Yelp, moreover, it goes to show just how devious and falsely based Yelp is - so when you read those reviews, there are so many layers of deception - buyer beware.

SunnyDeigo
SunnyDeigo

Yelpers are petty. What percentage of them own businesses? Less than 1%

fawn smith
fawn smith

Jenny,

No disrespect, but you obviously dont own a business.....personally, Im sick to death of feeling bullied and manipulated by customers using YELP.

My only bad review came from a (supposed) client who is angry I would not give her w . something i dont even offer to customers.

Most of my good reviews have made more reviews than the only one bad review I have.....She has not written in over two years, yet hers stands and those that write and update frequently are filtered and not considered in my review. I have ten 5 star reviews and 1 two star.....only two show, the two star and the five star, giving a an inacurate rating. It is really frustrating.

As a photographer, I know all the names of my clients, and this low rater is not using her real name. There is no accountability. Also, these 5 star reviews were NOT filtered until I rejected the $300 a month advertising fee. Jenny, 300 bucks to a mom and pop business is extortion and it is painful. Please try and see this from the business owners side. stephanie

Dave
Dave

Pettiness? For standing up to a giant? I have not seen where she insulted the reviewers. She even said, this is not about the reviews or the reviewers, it is about Yelp and censorship. Where did she insult you?

I just looked at their filtered reviews, they only have 2 reviews that are negative out of 33. Hardly enough to stop most people from trying a restaurant.

I also just looked at their Open Table and they are rated 3.8 Stars out of four. These are people that have actually been to there, no doubt about it. Obviously, a lot people like 8 Rivers. And it appears that a lot of people like 8 Rivers on YELP.

Look, as an owner, I see their issue. YELP has 33 positve reviews hidden from most people that don't spend as much time on YELP as you do. Open Table has 200 or more up and they 3.8 out 4.

I am glad they are fighting. Maybe they will inspire more of us to do the same.

Pete
Pete

 Actually Yelp can make or break a business. 

MrT
MrT

You can call it that, and you can be wrong. It's not a crime to be wrong, which you are. Don't see why you can't just let it go. Yelp.com will not make or break your business or anyone elses.

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