Ten rudest things servers and bartenders do to guests to make them wish they'd never come in
The service well is often the hub of griping. Servers bitching to each other about their tables, bartenders bitching to the servers about their guests.... Negativity is a magnet. If a server is in the well complaining, three other servers will stop by and listen and pile on their own stories. If a server is standing there talking about what a great night they are having, everyone will just keep working around them. The biggest problem is that most service wells are still at the bar, with guests in close proximity. There is no magic sound barrier to prevent them from overhearing your bitching. It makes the guests wonder what you will say about them when they leave.
I referenced this in number six, but it drives me crazy when I walk into a restaurant and the first thing out of the host's mouth is "Two?" It makes me feel like I am just another notch on the cover count. Whatever happened to "Hello"? "Welcome"? "How are you"?
My dad would always tell the story of the $10-an-hour jewelry-store clerk looking down his/her nose at people browsing jewelry that they couldn't t afford. Many bartenders/servers in high-end restaurants have become that person. Order the wrong wine with the food? Oh, my. Order a shaken Manhattan? Holy hell. Order a filet mignon well done? Might as well call the police. Ladies and gentlemen, we will never know more than our guest about what they enjoy. Let them enjoy it without judgment.
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