monopod 5pts Judging by the pics, he's not running his oven hot enough yet. It should be hot enough that the crust blisters with little blackened spots all over it before turning brown. If the crust is a mostly uniform shade of brown, it's taking too long to cook and is likely getting a bit tough. Perfect neopolitan pizza should have a crisp outside but not be at all tough. It's tricky to get right and it takes a while to master the oven - hopefully this place will get there soon, they certainly seem to have their heart in the right place.