Second Chance at a First Impression

The day after my review of Gemelli’s hit the stands, I got this missive from a reader:
After reading your excellent review, my friend and I arrived at 11:10 this morning (Fri), drooling over the thought of the shrimp scampi ...There was an 8 top that had walked in immediately ahead of us, so we settled into our booth, anticipating that the lone server was about to have a busy couple of hours. Right away we asked about the scampi: "Oh you're going to love this ... that is our lunch special today, and you two will be the first ever to order it!"
We enjoyed a glass of wine and a house salad ... more lunch diners showed up, and about 20 minutes passed before the poor overworked woman reappeared. "We don't have any shrimp today! Someone forgot to order it. You'll have to start over again." She dropped two menus off and disappeared.
NO SHRIMP? How could that be? After the review you gave them, as the owner I would have doubled the normal order and hired additional personnel for the crush of people that would no doubt be coming in. I can't remember the last time I walked out of a restaurant, but it was
obvious nothing was going right for us and it was time to bail. The woman was in tears, admitting she was there by herself and in over her head. We hugged her and wished her well, then proceeded down the street for the best BBQ ever at Big Hoss.
Just thought you'd like to know. I know I'll never have the scampi that I was craving because we simply won't go back. As the wise man said, you only have one chance to make a good impression. I wish the staff and owners at Gemelli's all the best ...”














