If you know me, then you know I'm not exactly a girly-girl. But if you know me well, then you’ll know that, girly or not, I have a thing for bath products. My youngest brother knows me well enough that every year for Christmas and my birthday, he gets me a gift card to Melt, the Colorado-based answer to all those Body Shop-type stores. And then my only problem becomes what to purchase.
This year was no different; for my birthday, I received a $30 Melt gift card. It was several weeks before I had time to stop by the closest Melt (in the Southwest Plaza Mall; Melt also has locations in the Cherry Creek Shopping Center and FlatIron Crossing). I spent a good while browsing the wares, but when I went to the counter to pay for my basket full of bath goodies, I was told that the gift card in my hand was … drumroll, please … inactive.
I was so upset. And my brother, being a seventeen-year-old male, was no help: He’d paid for the gift card in cash (the last few dollars were actually paid for in coins), and he hadn’t held on to the receipt. I was screwed, I thought.
But I was wrong.
I sent an e-mail through the Melt website explaining my situation and asking if there was anything, anything at all, they could do to help. A lovely woman named Laura responded; she said that unfortunately, she couldn’t activate the gift card. But what she could do, she said, is allow me to place an order via phone; then she could either ship my goodies out to me for free, or drop them off at one of Melt’s locations where I could pick them up!
Then came the great issue of What To Buy. I love Melt’s bath salts, but I have (literally) about eight pounds of the stuff that I’m working my way through at the moment, a relic of my Christmas Melt purchases. So the question becomes: Fizzy balls or bubble bath? Lotion or massage bars? Shea-ving butter or lip balm?
I think I’ve just about decided. I’m going to get an eight-ounce jar of Earth Spirit Sugar Body Scrub (Earth Spirit has a sandalwoody scent to it), $20, and one each of the Solar Flair and Tea Tree Mint Honey Bee Lip Butters, $3.50 each.
I’m going to pick up my products at the Southwest Plaza location, because I also need some things not available online, like another one of Melt’s fantastic shampoo bars. (My boyfriend has started locking up his hair, and -- contrary to popular belief -- for the best dreadlock results, you should wash your hair frequently with a shampoo that leaves no residue; it’s conditioner you should avoid like the plague. And after days of perusing website after website, seeking the perfect shampoo with which to cleanse his locks, he finally decided that my Melt shampoo bar was as good as or better than any of the specialty products sold specifically for dreads. Which means that my yummy shampoo bar that smells like lemons and sunshine and all things deliciously yellow has been taken over, and I need a new one). I’d also like some of the dog shampoo (the bar shampoo is conveniently sliced into slivers you can fit in the palm of your hand, the better to wash your pooch with). So I’ll be making another trip to Southwest Plaza soon -- and you should, too, if only to take in the luxurious scents and sample some of the skin-quenching lotion. After all, a company with products like these -- and customer service like this -- deserves some recognition, and a little of your time. -- Amber Taufen
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