Talulah Jones' Robin Lohre sues maid service after coming home to find dog dead under table

Categories: News

robin and ruthie 2 cropped.jpg
Big pics below.
Robin Lohre loves big. She loves her daughter, Imogene. She loves her boutique, Talulah Jones, a true Denver retail treasure. And she loves dogs -- especially mutts like Ruthie, who she adopted last year and took with her everywhere "other than restaurants and the grocery store," she says. Which explains why she was shocked to return after having her house cleaned to find Ruthie dead under a table -- and why she's suing the maid service she holds responsible.

"It's broken my heart," Lohre says.

When asked Ruthie's breed, Lohre doesn't have any easy answer. "She was from the pound, so we don't know for sure -- but she was probably part wirehair dachshund. She was ridiculously long -- a one of a kind dog, just the sweetest dog you could ever meet."

another look at ruthie.jpg
Ruthie looking sharp.
She was also a "shop dog" -- a regular fixture at Taluah Jones, and a successor to Fred, a pooch so beloved by customers of Lohre's previous establishment, Miss Talulah's, that dozens banded together to nominate him for a Westword Best of Denver award in 2001. When Fred died of cancer in 2005, Talulah Jones regulars shared favorite memories of him with Westword as a way of working through their grief.

Ruthie wasn't around nearly as long as Fred had been -- Lohre adopted her in April 2010, when she was approximately three months old. But she quickly charmed all who came into contact with her, Lohre says. She adds that Ruthie was incredibly patient with Imogene, who's six. "Every little girl who'd see her would pick her up and carry her around, and my daughter would dress her up in doll clothes and sing to her for hours in her rocking chair. And she wouldn't struggle, and she wouldn't try to get away. She knew it was love, and she accepted it."

Then, this past August, Lohre purchased a Living Social coupon that offered a three-hour housecleaning by the Posh Maids company for $49. The maid arrived at 10 a.m., and Lohre offered to take Ruthie with her. "The housecleaner said, 'Leave the dog. She'll be fine,'" notes attorney Jennifer Edwards of the Animal Law Center, who's representing Lohre. "So my client gave very specific directions -- that the only door to use is the back door, because there was a mudroom attached, and you can close one door and put the dog in the kitchen while you go out, so she never would have exposure to the outside."

At about 12:22 p.m., Edwards continues, Lohre received a call from Posh Maids owner Miranda Pallone, who's named in the suit. Pallone allegedly told Lohre the job was done, having been finished in fewer than three hours because a second housecleaner had joined the first.

"Robin returned about forty minutes later with her daughter," Edwards says. "And Ruthie wasn't at the back door waiting, like she usually was. So Robin looked around for her, and discovered her lying under the dining-room table. And she realized she was deceased."


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24 comments
Jumpin4joy2002
Jumpin4joy2002

As a vendor and frequent customer of Talulah Jones, I knew Robin's dog, Ruthie VERY WELL.  I saw her interactions with customers on a regular basis, and over the last year became became very attached to Ruthie, as well.  I even offered to dog-sit for Robin if she needed it.  I must say - it saddens me and sickens me that this company would LIE about the events on the day that Ruthie died. It baffles me that these employees would not pick up the phone to call Robin and let her know what happened to her dog.  And what makes this situation even worse is the lack of integrity that the owner of Posh Maids is displaying by telling these awful lies to the media and to Robin.  Ruthie did not have a "vicious" bone in her body.  Anyone that ever encountered her can tell you that.  I hope that the owner of Posh Maids and her employees can search deep down in their hearts and realize that Robin, her daughter, and Ruthie deserve the truth about what really happened.  I hope that they will start handling this situation with integrity and KINDNESS.

Scretch
Scretch

If it is true the maid specifically told the woman to leave her dog, that is a consideration. The fact that the dog was injured and the maid did not act, is a BIG consideration. 

As an experienced dog owner, i have found that any situation where you hope to keep a dog in a certain area or keep 2 dogs separated in a house DOES NOT WORK in the long run, particularly when you have new people enter the home who are not used to the way you do things and are not emotionally invested in the animals. Use crates in these kinds of situations or take the dog with you. It only takes a split second for all hell to break loose.

Silo44
Silo44

Put cameras in your homes. End of story.

Alwaysinshape
Alwaysinshape

It's hard to say what people need to get over their grief when losing a pet. With the frenzy of lawsuits it does seem like the therapy is just gearing up for the impending legal action. I can't make that judgement.I do know that there are many of us that look and treat our pets like one of the family. I would be beside myself and sick with grief if I came home and discovered my best friend dead. I think this agency deserves all it gets for sending irresponsible people into someone's home. I can understand accidents but not calling the owner and seeking immediate medical assistance is outrageous.

William Breathes
William Breathes

least appropriate was the owner of Posh Maids appearing on TV News last night in her home, surrounded by her two fluffy white dogs while trying to justify what her employees had done. As a dog owner, it made me sick to see such posturing.

me
me

For those of you saying a dead dog is not that big of a deal or not therapy worthy is RIDICULOUS...you obviously have no compassion for animals or people for that matter...I would be devastated if something happened to my dog especially in such a horrible way...to leave an animal under a table with internal injuries from a car accident just to die alone & in pain...well i hope the same thing happens to the person who did that to Ruthie...and that poor little girl....to lose her pet in such a way...it is just awful and sad and my heart aches for this family

Luke H.
Luke H.

I get that it's sad the dog is dead, but it seems like the story about the roses was sort of strange. Like she was trying to create even more of an atmosphere of contempt to prove what a bad person the owner is. Like it is a big deal that the roses died. Also, the idea of having to be in therapy and miss work because of just the dog dying is ridiculous. There are more problems going on there than just a dead dog.

Dld777
Dld777

Not only did Posh Maids NOT do the deep cleaning job promised, the girls left our gate open and our Basset Hound got out.  Fortunately, one of our neighbors saw him and brought him back.  I called and left messages that same day, the next day and sent an email.  I heard back via email AFTER they charged my credit card.  It said they had to charge me because the girls simply showed up at my home and supposedly stayed the whole time. We disputed the charges and the credit card company said it would not pay Posh Maids. 

Shame on you Posh Maids!

Debbie D.

Michael Roberts
Michael Roberts

Thanks for the post, Jumpin4joy, and for sharing your memories of Ruthie.

Stanley Cheeba
Stanley Cheeba

Yeah, things die, relatives die, pets die.  And yet, somehow, humans have been able to survive for thousands upon thousands of years without therapy.  It's called a stiff upper lip. Grieve for a bit and move on or get really fat over a bucket of ice cream.  

Cecilia
Cecilia

"just a dead dog"?? You obviously have never had pets. Rescue dogs are the most loving creatures ever. I feel terrible for what happened to this lady and her daughter. The maid company should be shut down.

MrEFQ
MrEFQ

And where did you get your degree in psychology? Oh wait, you are just talking out of your ass.

Sistertech81
Sistertech81

Agree.  Therapy is totally over the top.  And not necessary.

Honestly given the circumstances (the housecleaners ascertained that the dog had been hit by a car and just left her there instead of, at the very least, calling the dog's owner to let her know what had happened) is enough, in my eyes, for her to make her point.  The extra stuff is not necessary.

Robert Chase
Robert Chase

This story should polish off Posh Maids even if the jury's award does not.

MrEFQ
MrEFQ

You do realize that therapy has been around since the 4th century BC right? Oh wait, you are just another person talking out of thier ass.

Scretch
Scretch

I think if a person wants therapy they should get it, whatever the reason but I agree with your comment about not acting, when finding the hurt dog. THAT IS REPREHENSIBLE!

P_Sun
P_Sun

Seriously? Therapy is over the top? And you're what kind of professional to make that assumption?

lucy
lucy

Who are either of you to say whether she needs therapy or not? If her pet was a part of the family then she lost a family member and she deserves to grieve. Its not for you to decide what the appropriate reaction is because it isn't you.

madame.a
madame.a

It's not up to you to say that therapy if is over the top or not.  Over the top for you, maybe, but each person in this world handles grief differently.  Ruthie wasn't just some old mutt to Robin.  She was her child.  Imogene called Ruthie her sister.  I don't expect you to understand that type of love for a pet, but it is really real.  I say good for Robin to know what she needs to get through this heartbreaking mess.  

Adobiedog
Adobiedog

All I can say is that I clean houses and would never, ever do any of the things that occured. Just sick and wrong!!!Most of my clients are very well off and entrusted me with their homes, children, pets and more.

Some people are sick and should not be trusted with ur weeds in ur garden, let alone the keys to ur home, children,pets, etc..

MrEFQ
MrEFQ

Care to rephrase that in English?

Jake_V
Jake_V

why don't YOU dignify it and me think you are talking out of your ass by saying something like you just did...

Jake_V
Jake_V

we have become a nation of wimps...

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