Frontier gets hammered in latest airline quality study, finishes last in customer complaints
Despite sales and other changes in recent years, Frontier still likes to portray itself as Denver's hometown airline. But few will feel much hometown pride over the carrier's performance in the annual Airline Quality Rating study.
Photos and more below.
Frontier tumbled from the top ten (of fifteen total) in overall quality and finished dead last, by quite a margin, when it comes to customer complaints. Details, graphics and the complete document below.
Frontier's drop in the survey, conducted using 2013 data by academics at Wichita State University and Embry-Riddle Aeronautical University in Prescott, Arizona, wasn't the most precipitous. That dishonor goes to AirTran, which fell from third to tenth place.
However, Frontier tied for second-worst with American Eagle. Both airlines sunk by four in the rankings, with Frontier going from seventh place in the previous analysis to eleventh this time around.
Here's the list. Note that the parenthetical numbers show where each carrier finished in 2012.
1. Virgin America (1)
2. JetBlue (2)
3. Hawaiian (5)
4. Delta (4)
5. Alaska (6)
6. Endeavor (new to the rankings this year; formerly Pinnacle)
7. US Airways (9)
8. Southwest (8)
9. American (10)
10. AirTran (3)
11. Frontier (7)
12. United (14)
13. ExpressJet (13)
14. SkyWest (12)
15. American Eagle (11)
Graphically, Frontier's efforts look even less sky-high. The first image below compares 2013 scores to those from 2012....
Continue for more about the Airline Quality Rating and Frontier, including more images and the study itself.